Privacy Policy
Effective as of the 1st January 2022.
This Privacy Policy describes how we, Crosstree Media Group Ltd use your personal information. How it is collected, used, and shared when it is submitted on our online and mobile websites, services, and applications and helps parents or guardians and children learn how to exercise control over personally identifiable information while exploring our websites.
WHO WE ARE
Crosstree Media Group Ltd is a company duly incorporated in accordance with the company laws of the United Kingdom (registration number 14360369), whose registered office is at International House, 10 Beaufort Court, Admirals Way, London, E14 9XL.
If you have any questions regarding this privacy policy, please contact us by e-mail at hello (at) crosstreecreative (dot) com
Collection of your Personal Information
Your privacy is important to you and so it is a priority for us. Our policy is to use the personal information you supply to us to enhance your experience of Crosstree Media Group’s website and to better provide you with products and services that may be offered.
We do not collect any personal information about you unless you provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the website. These may include when you participate in, access or sign up to the Crosstree Media Group website, activities, online content, such as newsletters, competitions or create an online account or respond to communications from us. This can consist of information such as your name, email address, country, postal address, telephone or mobile number.
Use of your Personal Information
Crosstree collects and uses your personal information to operate its website(s) and deliver the products or services you have requested. We may also need it to:
• process and fulfill your enquiries,
• contact you about your relationship with us,
• carry out internal administration and analysis; and/or
• share information with you within the subject matter, channel and at the frequency subscribed to by you.
We may in future also offer our website visitors the opportunity to make purchases, such as merchandise or gifts for friends or family, redeem virtual points, or participate in certain interactive features that may require visitors to provide full name, billing and mailing addresses, e-mail address, telephone number, and a credit card number. If an order is being shipped to a third party, we will also need the recipient’s name and mailing address. Before collecting information in connection with an e-commerce order, we may verify the validity of the purchaser’s credit card. On occasion, we might solicit additional voluntary information regarding shoppers’ personal shopping preferences.
PERSONAL INFORMATION ABOUT CHILDREN AGED UNDER 13
We do not and will not knowingly collect information from any unsupervised child under the age of 13. If you are under the age of 13, you may only use this website and provide personal information if you have the consent of, and are supervised by, a parent or guardian. We will limit the amount of information we collect from children to no more than is necessary for the specified activity. In accordance with applicable law, we will also obtain consent from parents for the collection of personal information from their children, or for sending information about our products and services directly to their children.
If we become aware that a child under 13 has provided us with such information without consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that a child under 13 has provided such information to us, he or she should contact us at hello (at) crosstreecreative (dot) com
Sharing Information with Third Parties
Crosstree works to process and maintain accurately the information that you share with us. We will not sell, rent or trade your personal information to any other person or organisation.
We may have to disclose your personal information with trusted partners to help us fulfill your order and process your payment, perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Crosstree, and they are required to maintain the confidentiality of your information.
If visitors interact with us through third-party social media sites and applications, we may have access to certain information from their social media accounts such as user name, profile picture, information about friends and followers, and content posted or viewed through the social media sites and applications. We may use this information to confirm identity, deliver personalised content or as part of the operation of our website. When visitors use social media networking platforms and plug-ins, they share their information with the third-party social media sites and their use of the information will be subject to that social media site’s privacy practices.
However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
Finally, we may also collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
Automatically Collected Information
Crosstree may also collect certain website information when visitors use our website, such as the type of computer or mobile operating system (e.g., Windows or Mac OS) and browser (e.g., Firefox, Internet Explorer, mobile Internet browser) used to access our website, mobile carrier, domain name of the Internet service provider (e.g., AT&T, MWeb, BT, Earthlink), certain identifiers such as unique device identifier, IP address, and mobile device IP address, usage information (such as page requests and average time spent on our website) and other information described in this Policy to help improve the design, functionality, performance, and content of our website.
COOKIES
Our website uses cookies. A cookie is a small file of letters and numbers sent to your browser when you visit our website.
This website uses cookies solely for tracking analysis to track how users interact with our websites and not tracking individual users’ details or their data. These cookies are “analytical” cookies and allow us to recognise and count the number of visitors and see how visitors move around the website when they are using it.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Crosstree services or websites you visit.
THIRD PARTY SITES
This website may contain links to other websites operated by third parties, including those of sponsors and advertisers. Please note that this privacy policy applies only to the personal information that we collect through this website, (or via competitions on our applications on third party websites including social networks where there is a link to this policy), or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, store and use through their websites. You should always read the privacy policy of each website you visit carefully.
In addition, when you provide to us information on a third party site or platform, (for example via our competitions on our applications on social networking sites), the information may also be collected by the third party site and may be subject to their privacy policy.
SECURITY
We take appropriate technical and organizational measures to safeguard the personal information that we hold about you and regularly review our security measures to consider new technologies and methods, to safeguard your data. Only employees who are required to access information about website visitors to perform their work are granted access to your personal data.
Please note that no transmission over the Internet can ever be guaranteed to be 100% secure and we consequently cannot guarantee the security of any personal information that we receive over the Internet.
Changes to this Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
We will, of course, inform you of any changes to our policy and you will have the opportunity to opt out of those changes which affect you. Notifications will be sent to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information on this page.
YOUR RIGHTS
In accordance with the Data Protection Act 1998, you are entitled to request details of the personal information We hold about you free of charge and you have the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you.
You have the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
If you wish to exercise any of the above rights, please email us at hello (at) crosstreecreative (dot) com
Contact Information
If you have questions or comments regarding this privacy policy, or if you believe that Crosstree Media Group has not adhered to this policy, please contact us by e-mail at hello (at) crosstreecreative (dot) com